the essential skills required of a supply chain management personnel, we
mentioned particularly two skills: Communication Skills and Relationship
skill has been profusely dealt with; now, we shall move on to the next skill
required of a supply chain manager, so to say. Though both are equally vital
for a successful supply chain manager, it can be said the second skill appears
to be slightly more important because any lapse or short-coming in the
communication skill is likely to be overlooked if not excused if the person’s
relationship has a definite sway over the customer. Now, let us look into the
attributes of an enviable relationship management skill.
It will do good to
look into one of the most essential aspects of living, relationship. Let us see
what observation and study offer us on relationship. Have you ever thought about another aspect of
living , that is, relatedness? Have you ever given some serious thought about
relationship and its implications? Let us rather probe into the mystery called
relationship. The word ‘mystery’ is used to suggest that what is so common
about relationship is being continually missed by the majority of the people,
both learned and illiterate, the rich and the poor. Let us try to see what the
importance of relationship in our lives is.
To begin with,
life is relationship; there cannot be any shade of living without relationship.
Let us see what relationship implies for everyone. One is born in the network
of relationships. That is, relatives were there before you are born; you are
born with a crowd of relationships around you like brothers, sisters, uncles,
aunts, nephews and nieces. Only thing is you are not born among friends;
indeed, some of your relatives may be friendly with you. Perhaps you may have
the experience that you feel drawn naturally to some relative of yours more
than to anybody else. In other words, you feel related to some relative which
sense of relatedness is markedly absent with others. This is a very significant
fact about relationship. It says that all relatives are not related to you.
generally are both direct intimate relationships and indirect formal
relationships. Please understand
business is a vital component of your chain of relationships. Business also is
a source of meaningful relationship.
management is a business jargon; because, in a real sense of the word, when a
relationship is managed means it is not as natural and integral as a true
relationship has to be. To understand
the intricacies involved in the so-called task of relationship management, you
must know the huge difference between relationship and relatedness which we
will go into rather in some detail in our next session.