We will see some
more examples of courteousness in communication in life general.
Generally we do
not attach much importance to the spelling of the names if the persons we
address do not mean much to us; for example, the name of a last category
servant, or employee in an organization. Indeed, in our experience, the
low-rung employees also do not expect their superiors to know their personal
details beyond the names of the employees. The employee takes for granted that
the superiors’ rather ignorance about their personal details is quite right and
in a way inoffensive and the employer also is aware of the fact that he won’t
be misunderstood much less criticized if he does not show any interest in the
personal details of the employee. This is a popular corporate scenario and it
does not receive much attention from both the employee and the employer. And it
won’t affect the relationship between them; it is more proper to call it association
rather than relationship in such a context.
There is a bit of much difference between
association and relationship as between chalk and cheese. Association usually
is a group of people with a common goal: promoting their interests. Moreover,
association members can change without much ado their employers and move on to
a better position somewhere. Nothing wrong; it happens and has been happening
everywhere. In other words, the association is temporary among the members
though association as an organization tends to be permanent. But relationship
though pre-exists before you came into being continues with you; you cannot
relinquish it no matter wherever you may move. You are born in a network of
relationships like parents, brother and sister, aunt, uncle, cousin, nephews
and nieces, so on. Briefly,
relationship binds you more firmly than an association. Relationship and relatedness are again two
different aspects; let us not go into it now; no need for the context.
Whether at home or
at the office, be an employee or an employer, courteousness does pay. First of all, you are wanted, genuinely; next
even without your knowledge, you become a role model to others. At home, your
words carry weight even when disagreed with; at office, your words become
regulations which are accepted whole-heartedly.
As a whole, living with you or working with you becomes least unpleasant
if not totally pleasant.
Let us focus on
the office. There it creates positive
work relationship which ultimately turns out to be productive; it strengthens
loyalty to the Management. Since courteousness is not a choice—should not be---
but a way of life, your employee treats the customers with the same
courteousness and it in turn ends up in the sale of your products; that is,
business contact becomes a personal relationship. Expressions like Please,
Thank you, Excuse me, Sorry come to the employee, to anyone in fact, come
spontaneously according to the context. Above all, smile on the face becomes a
constant companion. Smile lightens suffering of any kind; genuine smile, mind
We have seen
enough of courteousness and shall move on to the next topic next.