in a way comprehensive consideration for the feelings of others, the others may
be your own people at home or your fellow-employees. After all, business is a
form of relationship and that too, a very important relationship. The
importance of relationship is well-understood today by even the big corporate;
that is why, relationship management gains recognition in academics. You have
Relationship Managers in the banks too.
What does it tell you? It says with a bang that even a business concern
cannot function effectively without the support of the other. And courteousness
binds relationship. But formal courteousness will not bring lasting
relationship. The basic fact of courteousness,
the bare bones of it, is the simple but great message that we need each other.
And to retain the other courteousness is the royal road.
Of course, this
might sound rather very different and even improper in the business
environment. One immediate response will
be that the employer with his wads of currency does not depend on any employee
because he can get another employee in no time.
The point here is an employer may not need any particular employee but
he ceases to be an employer if he has no employee at all. We find that even the
richest men and women in the world are busy, sometimes, busier than the
so-called employees. Money and Labour make business keep going. Money works
harder to earn more money and labour works hard to earn some money. This
describes the general scenario outside.
It is a proven
experience of almost all the employers that a loyal employee is more productive
than an ordinary wage-earner. Loyalty minimizes if not eliminates completely
the distance between the employer and the employee who sooner or later go
beyond the pale of employer-employee boundary but of course the boundary is a
bit extended not fully erased.
communication courteousness retains the other who may be another business man
or a part of a long supply chain. Performance is ensured; quality of work is
guaranteed thus giving confidence and scope to think of further expansion of
We will spend some
more time on the consequent benefits of courteousness in professional and