Any organization will have a hierarchy, a downward channel of
positions, say, from Managing Director to the last office assistant and
reversing the order makes it an upward channel.
With complex situation involving many positions with many
responsibilities from simple to serious, hierarchy is inevitable for any
organization. And it is time-old practice that there must a reporting system in
any organization that helps monitor the performance of the organization.
Generally, a top official, unless the urgent situation demanded, won’t talk to
the last man of the organization. And, no wonder, the last man won’t dare
approach the top official directly.
This positional rigidity, so to say, gives room to some types of
communication in the sense that the top official will not share all the
information with his subordinates who in turn do the same thing. Prestige
prohibits the top official to share all the details of business with all below
him and sense of security drives the subordinates to choose to tell what might
please the superior. In this context,
there is a possibility that some vital information may get delayed to reach the
proper person and this may at least impact the business though it may not be of
a serious kind.
Choosing to say to a colleague from among the details known to one
gives room to what is called filtering. Personal reasons which normally point
to security and promotion in the organization cause filtering. Many more details can be added; but for the
time being and for the context, it is enough if we know that hierarchy in an
organization causes in some ways barriers to communication through the so
In our next session,
we shall discuss some more barriers to communication, though briefly. As it is,
we have dealt with the topic in some detail just to impress that communication
skills are very essentials for businesses to survive.