APL is pleased to announce that it has received the 2018 Quest for
Quality Award by Logistics Management (LM) in Nashville, USA, last night, says
a release on 3 October 2018.
In particular, APL was the
category-lead with the highest score in Equipment and Operations among the 12
winning ocean carriers. Likewise, APL has impressed buyers of logistics and
transportation services with excellent On-Time Performance, Information
Technology and Customer Service, posting above average weighted scores
tabulated by LM.
Ed Aldridge, President of APL North America who received the Award said,
"The Award is an important benchmark of customer satisfaction and
performance excellence. While we are thrilled to have been well rated by our
customers for the various service attributes, we are keeping our fingers on the
pulse so that we can always make a difference in the marketplace. In fact,
APL's recently launched Eagle Express X (EXX) service has just re-defined
customer service excellence and reset logistics management with the certainty
it brings to the supply chain."
Since the first voyage of the EXX service in August, APL's EXX service
has been fulfilling its fast 11-day ocean transit from Shanghai to Los Angeles;
and promise of same-day cargo availability at the Eagle Marine Services (EMS)
terminal. More than 90% of shipments are ready for pickup within 10 hours from
vessel operation. Containers were picked up in under 30 minutes by trucks that
accessed the EXX-exclusive gates at the terminal.
"Amid capacity shortage and logistics crunch at ports on the US west
coast, shippers of the EXX service have continued to secure guaranteed
equipment and space. They are also extremely pleased with our EXX White Glove
Customer Care that proactively informs the precise time of cargo availability
24 hours prior. This helps them organise timely truck dispatch for effective
warehouse planning," elaborated Aldridge.