In its latest notice COSCO has said that the
network failures have affected the United States, Canada, Panama, Argentina,
Brazil, Peru, Chile and Uruguay.
“Our main business operation systems are performing stably,” COSCO
said. “But email systems in the U.S., Canada, Panama and Peru are temporarily
unavailable. Internet phone systems in the U.S., Canada and Panama are
temporarily shut down.”
However, all of COSCO’s vessels are operating as normal.
The notice also points out the steps taken by COSCO to
help its customers.
“After the network security problem in the Americas has been
detected, to protect the interests of our customers, we have taken proactive
measures to isolate internal networks to carry out technical inspections on a
global scale,” the company said in its first notice issued Thursday. “With the
reliable confirmation from the technical experts that the networks in all other
regions are secure, the network applications were recovered at 16:00 (Beijing
Time Wednesday) ... in all the regions except the Americas.” As of now, all the
business operations have been back to normal in the regions where the network
applications have been recovered, the company said.
COSCO said that
all of the service and communication channels it is currently providing are
safe and secure, and that it’s safe to make contact with the company via its
website, emails, EDI or CargoSmart.
COSCO has not said anything on the cause of the cyber
Maritime expert Lars Jensen has already warned the industry,
after the experience of A.P. Moller-Maersk and FedEx’s TNT Express, of cyber
attacks if the defense against it has not been strengthened.
“Given the state of affairs in the industry at large, it is crucial that the
maritime companies look at the Maersk case and learn from it and create more
robust and resilient systems — otherwise, this will not be the last time we see
such challenges arise,” Lars Jensen said in a Linkedin post last July.