Highways Authority of India (NHAI) launched a countrywide drive on 10 February,
2018, to address issues that affect highway users, such as ease of tolling,
electronic tolling/FASTag lane, cleanliness at toll plazas, behavior of the
toll plaza staff, deployment of marshals, cleanliness of toilets, functioning
of Highway Nest (Mini), wayside amenities and availability of ambulance and
cranes in case of any emergency on the highway.
NHAI Shri Deepak Kumar directed all field Highway Operation Unit officers
through video conference on February ninth to visit at least two toll plazas
each across the country and check the above facilities personally to improve
the users convenience.
a massive drive was launched on more than 300 toll plazas simultaneously across
the country by the Highway Operation Division on 10th Feb 2018. The Highway
Operation Officers visited toll plazas and addressed issues of user convenience
and took feedback from the people.
Deepak Kumar has also said that NHAI is going to launch a ranking system of the
toll plazas. Every quarter, the three best toll plazas will be identified and
their names will be published on the NHAI website. He said he was confident
that the competitive atmosphere created by the ranking of toll plazas will
improve the amenities and overall convenience for highway users.