The technology group
Wärtsilä strengthens its customer service and handling of customer enquiries
with the launch of the global Wärtsilä Customer Support Centre (CSC).
The new global Wärtsilä Customer Support in
addition to the existing support channels, responds to all enquiries regarding
any products and solutions belonging to the Wärtsilä family, such as spare
parts, field services, technical support, and Wärtsilä Online Services.
As an additional customer support channel, it
complements contacting, for example, the Account Manager or other appointed
Wärtsilä contact persons.
During business days, the Wärtsilä Customer Support
Centre can be reached around the clock via several channels and Wärtsilä
Online Services. During non-business days, the Customer Support Centre is
available via phone.
“With the fast technology- and
acquisition-driven expansion of Wärtsilä products and services, the
Wärtsilä Customer Support Centre enables our customers to concentrate
on their core business,” says Pierpaolo Barbone, President & EVP, Wärtsilä
.The 24/7 phone support is now available, allowing
convenience and availability as well as asset lifecycle optimisation for the
customers of Wärtsilä. “The Wärtsilä Customer Support Centre has already solved
over 10,000 operative enquiries from all around the world and received great
feedback from Wärtsilä’s customers,” says Tommi Soini, General Manager,
Customer Support Centres of Wärtsilä Services.
With the help of the Customer Support Centre, Wärtsilä
can now offer even better customer service experience, combining traditional
support channels with more modern digital ones. This combination makes it also
easier for customers to adopt the digital solutions that Wärtsilä will offer in