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Wärtsilä enhances its customer service with global Wärtsilä Customer Support Centre

The technology group Wärtsilä strengthens its customer service and handling of customer enquiries with the launch of the global Wärtsilä Customer Support Centre (CSC).

 The new global Wärtsilä Customer Support in addition to the existing support channels, responds to all enquiries regarding any products and solutions belonging to the Wärtsilä family, such as spare parts, field services, technical support, and Wärtsilä Online Services.

 As an additional customer support channel, it complements contacting, for example, the Account Manager or other appointed Wärtsilä contact persons.

 During business days, the Wärtsilä Customer Support Centre can be reached around the clock via several channels and Wärtsilä Online Services. During non-business days, the Customer Support Centre is available via phone.

“With the fast technology- and acquisition-driven expansion of Wärtsilä products and services, the Wärtsilä Customer Support Centre enables our customers to concentrate on their core business,” says Pierpaolo Barbone, President & EVP, Wärtsilä Services.

.The 24/7 phone support is now available, allowing convenience and availability as well as asset lifecycle optimisation for the customers of Wärtsilä. “The Wärtsilä Customer Support Centre has already solved over 10,000 operative enquiries from all around the world and received great feedback from Wärtsilä’s customers,” says Tommi Soini, General Manager, Customer Support Centres of Wärtsilä Services.

 With the help of the Customer Support Centre, Wärtsilä can now offer even better customer service experience, combining traditional support channels with more modern digital ones. This combination makes it also easier for customers to adopt the digital solutions that Wärtsilä will offer in the future.

 

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