Maersk Global Service Centres India inaugurated its new Centre of
Excellence (CoE) in Bangalore last week. Located at Bhartiya City on
Thanisandra Main Road, the facility is expected to employ over 200
professionals over the next 12 months, experts who will bring to bear
engineering, big data and data sciences, artificial intelligence, and creative
marketing capabilities to deliver customer insights and benefits.
India is home to Maersk’s largest global service centre operations
employing over 8,000 professionals handling service delivery and business
relationships. This is a natural expansion, and we look forward to working with
the best talent in digital, engineering and marketing," said Mr Soren
Skou, CEO, A. P. Moller-Maersk, during the inaugural ceremony.
Strategically located in India’s Silicon Valley, the Centre will be a key
enabler in Maersk’s digitalisation roadmap by tapping into new technologies and
solutions to significantly improve the customer experience. "The Bangalore
centre will take us further in our journey to digital innovation, improved
customer experience and competitive solutions for the markets we serve,"
explained Mr Jakob Stausholm, Chief Finance, Strategy & Transformation
Officer, Transport & Logistics Division.
Mr Navneet Kapoor, Head of the Global Service Centres, elaborates:
"Bangalore has played a pioneering role towards incubating and enabling
some of the best global in-house centres, start-ups and product companies. We
are excited to leverage this unique ecosystem to invest in developing a world
class team and partner with the broader industry forums."
The Maersk Global Service Centres (GSC) are the official shared service
centres for A.P. Moller-Maersk (APMM). The GSC partners with APMM companies to
identify off-shoring opportunities and to provide efficient, effective and
continuously improving process solutions. The GSC employs more than 12,000
employees across its sites: Manila, Philippines; Chengdu, China; and Chennai,
Mumbai, and Pune in India, said a release.