The Jaipur and Srinagar Airport got First and Second rank respectively in
the category of 2-5 million passengers in ACI-Airport Service Quality Survey.
Dr. Guruprasad Mohapatra, Chairman,
Airports Authority of India along with his team received the ACI-ASQ Award at a
function held in Mauritius on October 17th.
The Chairman congratulated both the Airports for their achievement and
called upon other AAI airports to compete and win at ACI-ASQ Awards in their
respective categories in future.
This is for the second consecutive time that Jaipur Airport has been rated
the Best Airport in the World in the traffic volume of 2 to 5 million
passengers per year. Jaipur was ranked as the Best Airport in the World
catering to a traffic volume of 2 to 5 million passengers per year in 2016
The Airport Service Quality (ASQ) Awards are the aviation industry's most
prestigious accolades. The awards recognize the airports which have achieved
the highest passenger satisfaction ratings in the ASQ Survey - the world's
benchmark measure of airport excellence.
It is the only worldwide programme to survey passengers at the airports on
their day of travel. Every year, the programme delivers some 600,000 individual
surveys in 41 languages in 84 countries.
It measures passengers’ views on 34 key performance indicators, including
airport access, check-in, security screening, restrooms, stores and
restaurants. Each airport uses the exact same survey, creating an industry
database that allows airports to compare themselves to other airports around
the world. The ASQ programme also has a feature that facilitates sharing of
best practices among airport operators.