The CMA CGM Group recently signed a
seven-year strategic partnership with Infosys to simplify and transform CMA CGM's IT applications and improve
customer service excellence.
As part of this partnership and at the
request of CMA CGM, Infosys will open a center for development and innovation
in Marseilles, which will become a reference center of expertise.
Infosys will also take over the CMA CGM
IT development center in Dubai, allowing it to strengthen its presence in the
The container transportation and
shipping company said in a press release that Infosys will provide CMA CGM with
the skills needed to maintain its applications and develop its SAP projects.
“As part of its ongoing digital transformation, CMA CGM will use Infosys Nia's
artificial intelligence platform and its scalable automation platform,
AssistEdge, to modernize its customer service, improve the execution processes
and improve its internal performance,” the release further said.
Rajesh Krishnamurthy, president &
head of Europe, Infosys, said, “Simplifying the technology
footprint and leveraging next-generation technologies are the need of the hour
for the hyper-competitive shipping and logistics industry. We look forward to
helping CMA CGM leapfrog to the next-generation of software led business
innovation which is customer friendly, cost effective and flexible. Infosys is
keen to leverage its logistics industry experience and assist CMA CGM with its
business transformation journey.”
Meanwhile, Rodolphe Saadé, CEO, CMA CGM, said, “Innovation
and digitalization are at the heart of our strategy. Our ambition is to create
a competitive advantage by offering our customers state-of-the-art
technologies. The partnership with Infosys is key to attaining this objective.
By setting up their Center for Innovation in Marseille, CMA CGM, as well as the
region, will benefit from both their expertise and their proximity.”